Responsible Gaming
at ac99
Gaming should be an enjoyable experience — not a source of stress or financial pressure. ac99 provides every registered player in Bangladesh with the tools, resources, and guidance needed to stay in control and play safely.
Our Commitment
How ac99 Supports Safe Play
ac99 has built responsible gaming directly into the platform — not as an afterthought, but as a foundational part of how we serve players across Bangladesh.
ac99 enforces a minimum age of 21 years for all registered players. Age verification is conducted during the KYC process before any withdrawal is approved. We do not knowingly permit minors to use the platform.
Set a daily, weekly, or monthly deposit limit on your ac99 account at any time. Once a limit is in place, it cannot be increased until a mandatory cooling-off period has passed — protecting you from impulsive decisions during a losing streak.
Need a short break? ac99's time-out tool lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place any bets.
If you feel you need a longer break, ac99 offers a formal self-exclusion option. You can exclude yourself from the platform for 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
ac99 can send you periodic session reminders showing how long you have been playing and how much you have wagered in the current session. These prompts help you stay aware of your activity and make conscious decisions about whether to continue.
Our responsible gaming support team is available to any ac99 player who has concerns about their gambling behaviour. Conversations are handled with complete confidentiality. Reach us at [email protected] — we respond within 24 hours, Bangladesh Standard Time.
In-Account Tools
Take Control of Your Gaming
All responsible gaming tools are accessible directly from your ac99 account settings panel. They are free, immediate, and designed to put you in control.
Cap how much you can deposit over a 24-hour, 7-day, or 30-day window. Limits take effect immediately when reduced and after a 7-day cooling period when increased.
Set a maximum amount you are willing to lose within a defined period. Once the loss limit is reached, the system automatically prevents further wagering until the period resets.
Define the maximum number of minutes or hours you wish to play in a single session. When the limit is reached, ac99 will notify you and, optionally, log you out automatically.
Instantly freeze your account for a cooling-off period of 1 day to 6 weeks. During a freeze, your account is locked for all gambling activity while your funds remain safe.
Request a formal self-exclusion by contacting [email protected] with the subject line "SELF-EXCLUSION REQUEST". Your account will be suspended within 24 hours. During a self-exclusion period, ac99 will not send you any promotional communications and you will not be able to create a new account. A permanent self-exclusion cannot be reversed under any circumstances.
Enable reality check alerts from your account settings to receive a pop-up message at regular intervals — every 15, 30, or 60 minutes — displaying your net session result and the total time elapsed. This simple feature helps break the "in-the-zone" feeling that can cause players to lose track of time and money. You can adjust or disable the interval at any time from your account dashboard.
Step by Step
How to Set Your Responsible Gaming Limits
Setting limits on your ac99 account takes less than two minutes. Follow the steps below after logging in to your account. If you need assistance at any point, our support team is available at [email protected] (Bangladesh Standard Time, Monday to Friday).
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1Log In to Your ac99 Account
Visit ac99.io and log in using your registered username and password. If you do not yet have an account, complete registration and the initial KYC verification process first.
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2Navigate to Account Settings
Click on your account profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu.
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3Select "Responsible Gaming"
In the Account Settings panel, locate the "Responsible Gaming" tab. This section contains all available limit-setting and self-exclusion tools in one place.
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4Choose the Tool You Need
Select from deposit limit, loss limit, session time limit, account freeze, reality check, or self-exclusion. Each tool has a clear description and an input field for you to enter your preferred value.
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5Confirm Your Setting
Review your chosen limit or tool, then click "Confirm". Reductions in limits take effect immediately. Increases are subject to a 7-day review period to protect you from impulsive reversals.
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6Receive a Confirmation Email
ac99 will send a confirmation email to your registered address documenting the change. Keep this email for your records. If you did not request this change, contact [email protected] immediately.
Know Your Habits
Self-Assessment: Is Gambling Affecting You?
The questions below are not a clinical diagnostic tool, but they may help you reflect on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to use ac99's responsible gaming tools or to seek external support.
Understanding Problem Gambling
What Every ac99 Player Should Know
Gambling is a popular recreational activity enjoyed by millions of players across Bangladesh and around the world. At ac99, we want every player to enjoy the thrill of cricket betting, live casino games, slots, and fishing games in a safe and sustainable way. However, for a minority of players, gambling can develop from a controlled pastime into a problematic behaviour that affects their financial wellbeing, relationships, and mental health.
Problem gambling — sometimes called gambling disorder — is characterised by a persistent inability to control gambling impulses, even when the consequences are harmful. It is not a sign of weakness or poor character; it is a recognised behavioural condition that responds well to early intervention and professional support.
Common Warning Signs
Being aware of the early warning signs can help you or someone you care about take action before the situation escalates. Common indicators include:
- Spending increasing amounts of money to achieve the same level of excitement
- Failing repeatedly to stick to pre-set betting budgets or time limits
- Thinking about gambling constantly — planning the next session, replaying past wins and losses
- Neglecting family responsibilities, work tasks, or personal health in favour of gambling
- Feeling a compulsion to gamble after receiving a paycheck, bonus, or financial windfall
- Experiencing mood swings, depression, or anxiety that are directly linked to gambling outcomes
- Making repeated unsuccessful attempts to reduce or stop gambling
The Financial Reality of Gambling
All casino games and sports bets carry a house edge — a mathematical advantage in favour of the platform that ensures games are not a reliable source of income over the long run. ac99 strongly advises all players to treat gambling purely as entertainment, in the same way you might budget for a cinema ticket or a meal out, rather than as a strategy for generating income or recovering financial losses.
A responsible approach to gambling means betting only with money you can afford to lose, never using funds reserved for rent, household expenses, education, or family needs. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh who use bKash, Nagad, or Rocket to deposit on ac99 should set clear deposit limits that reflect their genuine discretionary spending budget — not their total account balance.
Protecting Young People
ac99 applies a strict minimum age of 21 years for all registered players. We conduct age verification as part of the KYC process before approving any withdrawal. If you share a device with younger family members, we strongly recommend using your device's parental control software or a dedicated browser profile to prevent underage access to the ac99 platform.
If you suspect that a minor in your household has accessed the platform, please contact us immediately at [email protected] with the subject line "MINOR ACCOUNT REPORT". We will investigate and take prompt action.
How ac99 Monitors for Problem Gambling
ac99 employs automated monitoring systems that flag accounts exhibiting patterns associated with problem gambling — such as unusually rapid deposit frequency, large and sudden increases in stake size, or extended uninterrupted sessions. When such patterns are detected, our responsible gaming team may proactively reach out to the player to check in and, where appropriate, suggest or apply protective measures. This outreach is not punitive; it is a genuine expression of our duty of care toward our players.
External Support
Help & Resources
If you feel that gambling is having a negative impact on your life or the life of someone you care about, please reach out. Help is available, and seeking support is a sign of strength — not weakness.
Email our responsible gaming team at [email protected] with the subject line "RESPONSIBLE GAMING SUPPORT". All conversations are treated with complete confidentiality. We will respond within 24 hours, Bangladesh Standard Time (BST, UTC+6).
If you believe your gambling has become a serious problem, we encourage you to consult a licensed mental health professional or addiction counsellor. Many hospitals and clinics in Dhaka, Chittagong, and other major cities across Bangladesh offer confidential counselling services for behavioural addictions.
Opening up to a trusted family member or close friend about gambling difficulties is one of the most effective first steps. Isolation tends to worsen problem gambling. Sharing your concerns with someone who cares about you can provide perspective, accountability, and practical support.
Record every session — the date, duration, amount deposited, amount won or lost, and how you felt before and after. Many players find that a written record reveals patterns they were not previously aware of, making it easier to identify triggers and make positive changes.
Play Safely at ac99
Enjoy the Games — Stay in Control
ac99 is Bangladesh's trusted platform for cricket betting, live casino, slots, and more — all built with your safety in mind. Set your limits, play within your means, and enjoy the experience.